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Maintenance Connection Everywhere (MCe) · EAM/CMMS manuals
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API
A comparative Analysis of REST and GraphQL for MCe API access
a quick comparative Analyis of REST and GraphQL
Creating your first API key, and why YOU have to do it
Exploring the concept of Graphs in GraphQL
Graph Theory, an easy introduction
GraphQL-GettingStarted
Intro to MCe API
MCe API GraphQL vs REST vs alternatives
RestQL (REST) MCe API Documentation and Easy Access
RestQL (REST) MCe API Examples of Use
RestQL (REST) MCe API Security FIRST
RestQL (REST) MCe API Sending and receiving dates
Assets
Root Asset
Root asset, Does it have to be a location type
Root Asset, Does it have to be named Company Organization
Root Asset, Does it have to be Top, Root [AS]classification
Why does root asset show
Support
LostAssetRecovery
Asset Tree child limits
Assets Overview
Location or Asset type - which should I pick
Location vs Non-Location assets
Report and PM on warrantee expires
what is an asset
Automations including PM, PdM
Troubleshooting
Include-Characters in the 1252 code page
Why aren't my PMs running, MCe
Why aren't my PMs running, MCe, all PMs, extremely rare SQL run case
Why aren't my PMs running, Start Here
Basic PM Meter reading based
Do nothing - why does this action exist?
Intro to Automations cf Events and Actions
PM TBM UBM PdM CBM CBrM RM RTF RCM RBM
DataHub
Initial
Deprecated Version-UI Configuration Help
Do I have any Licenses installed
Setting up or changing Service
Manipulators
Adding a Required Column in DataHub
Converter (Pass 1)
Mutator (Pass 2)
Overview
Transforming Values (ID Formatting Example)
Updating Parent for Existing Assets
Using One Field to Set Another (Active → Parent)
Validator (Pass 3)
Sample input files and DataHub connectors
DataHub Sample - Asset Import
Troubleshooting
Problems and NOT problems in data file for importing
Why is my data corrupted into dates
Data Transfer Information
DataHub Design Goals
How to Activate a DataHub Connector
How to import a DH connector
How to Import DataHub files, csv xlsx etc.., manually
How to import DH .csv .xlsx etc.., automatically
PKey, ID, Name of/for child
Which file import format should you pick .XLS? .XLSX? .CSV? .JSON?
Events and Actions
Troubleshooting
Fixing File System Permissions For Events and Actions
Creating E&A, copies Asset's Zone to WO
Do Nothing - why does this Action exist?
Events and Actions Intro, E&A vs...
What does a Delete trigger get triggered on
Front Material
Intro
Overview, what MCe is, who should use it
Reasons Technicians Love MCe, How to send product suggestions
Title page
What is Accruent MC, What is MCe Admin1
General Other
Other Software tips
Using Teams, our quick tips
Our Products
AI Why GERALD
How to send link to MCe documentation
MCe Module and Product Comparisons
Why we sign our code with an expensive certificate
Scripting
Liquid
Scripting Liquid, formatting IDs and Names
SQL
Perusing Audit tables
Date Format Strings
Formatting Numbers
Intro to scripting
Overview
Suprising Data Locations and values
Web and Computer
Split browser view
Useful Links
Windows I can't reach my window-wring screen
What's a KDL
Getting Started (Installers and Administrators)
2nd Things - Admin
AI What about employees using it for personal purposes
Menu Modifications
Some worthwhile templates for IDs
Devices and Browsers
Browsers
Browsers
Cell phone Memory size recommendations
How to fix it when you block access to the camera
IE - why we don't support it.
iOS/Safari, the reality
Ruggedized devices a unique perspective
Which devices are compatible?
Which Devices should I buy?
Whitepaper - Browsers state of the art
Direct entry from GIS, QR etc..
Creating and testing Direct Entry URLs
Issues when using Direct Entry URLs
Licensing
Error-License Validation Result
Installing Licenses
Licenses - Doing IT work, not consuming a license
Licensing - Giving access to the Access manager, and restricting
Licensing FAQs and Tricks
Licensing, Setting up, 1st steps
LoginHub
Enterprise Providers
AD Setup
Azure AD Setup
Azure AD with SCIM setup
Generic SAML 2.0 Setup
Okta Setup
Troubleshooting
How to Hide MC account button
LoginHub Broker Service, Sorry, there was an error
LoginHub Manual Activation and if needed Manual intervention
LoginHub Unexpected Error
UsedDiskSpace
Where are the log files for LoginHub
Why Crytic messages when logging in fails?
Whitepapers
Discussion of a small intranet setup
LoginHub Standard flow
Thoughts on TLS including TLS 1.2
What if my SSO provider goes bankrupt
Why SSI and SSO are safe
10,000k view, how do we handle 2FA MFA
Collapse multiple copies of the same user into one
Configuration
LoginHub 10 Upgrade process
MC Login Hub Installation Upgrade Guide (v10)
New User, Identity Provider/SSO
MCe upgrades
Steps for MCe upgrade
Triggering MCe database Upgrade remotely
On Prem customers only
HTTPS
HTTPS and MCe, overview
I want my system HTTP
Managing Transition from HTTP to HTTPS
My Server isn't on the internet - how do I install HTTPS?
Summary of all the HTTPS documents
Whitepaper - WPAD-HTTPs-SecurityBreach
Whitepaper 2016 HTTPS recommendation
Troubleshooting
IIS no default SSL warning
Troubleshooting Cannot resolve the collation conflict
MCe, DataHub, LoginHub 10 System install, upgrade and configuration
On Prem SQL Server Shrink Database
Overview
Setup for Easy upgrades
SSL, Certificates
V10 Install/Upgrade Guide
Whitepaper - Running in Virtualized environments
Whitepaper - Server Setup tricks
Setting up for success, Preferences and UI Config
A useful example using Condition rating changes fail and complete
Making sure Picklist data is offline
My changes aren't working!
Our powerful formatting syntax
tasks intro
Troubleshooting
Remote Management Key dialog
Backups; High Level
Bag of Tricks - Things to do
Better in the App, What does that mean
Characters in MC Collation - you should stick to these
General Configuration
Getting to the system IT level "advanced tools"
How to change email address and administrator on choose database screen
Off-lining Data (Offline means - on your local device)
Our translations spreadsheet.
Query Editor
Recovering unsync'd changes lost by incorrect upgrade process from 8.0 or older to 8.1 or higher
Server version is falling behind
Setting up a MCe only (no MRO) user
Setup-MCe new system, Chicken and Egg - need first user
Translations - how we do it
Getting Started (Users)
2nd Things - Users
Do not clear browser cache
Is the Manual Offline mode absolute - no
Menu Modifications
Saving Power
Talk To Text
Troubleshooting
Error: Unable to connect to the server. Failed to fetch
Slow performance
1st things for users
A couple 'do not's'
Advanced UI - Running like an Application, Try this!
FAQ
Getting started with MCe, Doing your first work
Getting started with MCe, Housekeeping
Getting started with MCe, Logging in etc..,
Getting Started with MCe, Not English, Change language
Good Passwords, part 1
Good Passwords, part 2
Help/About
MCe Quick start
Multiple users, one device
Off-lining Data (Offline means - on your local device)
Offline capabilities
Login and Logout
Login
Logout
Parts/Inventory
Blind counts, why or why not
Inventory Count Lite Initial Setup
Inventory Count Lite Intro
Inventory count Rapid Entry
Inventory Overview
Inventory Terminology
People and Places (GIS)
GIS
General Discussion
GIS and Mapping, our history 1984 forward
GIS, Mapping, Latitude Longitude resolution and my phone
Mapping and GIS we support both, but what are they
Mapping vs GIS another perspective
Should CMMS data be stored in the GIS database
Using GIS in EAM and CMMS
Layer Configuration
Layer Configuration, External Layer Selection
Repair Centers, Purpose
Shops, Purpose
Stockrooms, Creating new
Procedures
Procedures Overview
Reports
Defining Reports
Useful SQL for EAM CMMS reports
Useful SQL for EAM CMMS Finding Duplicates
Ai to write API scripts
Why the Font is a string field instead of a picker
How To
Copy 'Failed task photos' to follow-up WO
How to export a MCe report definition
Read preferences in script
Using AI to access data from an API
What are the different measurements for px, em, cm, in, pt, pc, %
Support
AppleSpecific
Apple Safari, How to restort
InvalidStateError Failed to execute 'transaction' on
iOS app Error Connection to Device Device is Ready
Known Bug in Safari - Database Lost
MCe Apple App Store app, where to get it.
Getting to specific areas
Getting to Access Manager
Getting to our SQL tool, the SQL Administrator
Getting to Preferences
Getting to setting up API keys
Getting to setting up DataHub Connector Keys
Getting to setting up DataHub Connectors
Getting to setting up DataHub Schedules
Getting to setting up who can access which Licenses
Getting to the developer console
Getting to the Main Menu
Getting to UI Config
Non-CMMS
Windows
Problems updating from .NET 4.7 to 4.8
Other CMMSs
Accruent MC
MC 2022 and earlier
PMs don't run for all databases
Target date UI says Request date but it isn't
MC 2025 and earlier
non-Accruent How To documentation
How to sign up
Accruent Academy replaced with free access videos
Accruent Error WO Report Last PM
Accruent Family Insecure URL disabled
Accruent MC deprecated ClassificationAncestor
Accruent MC Diagnostic page
Accruent MC Error Message, 503 error
Accruent MC Error Message, Maintenance Connection is not available
Accruent MC Error Message, Selected tab not configured properly
Accruent MC Error, Date Format
Accruent MC Error, Minimizing Time Zone issues
Accruent MC Error, not all report fields copy over
Accruent MC Password Issues
Accruent MC PM type 2
Accruent MC Popup - how to get out
Accruent MC pressing (a button) doesn't do anything
Accruent MC Takes forever to get rid of the grey screen - literally
Accruent MC, Random UI failures, Data Corruption
Accruent MC, Sample mc.ini file
Accruent MC, Understanding Repair Centers
Accruent MCExpress and Kinetic, incorrect barcode read
ASP Page
Changing contact info on select company login
Desktop App for MC - so much better than in a browser
Desktop App for MC, installing
Desktop app for MC, upgrading
Editing a Custom report ASP page
Maintenance Connection Troubleshooting
MC Accruent Emails from automated reports are duplicating
MC Service Requester Portal Location
MCe-Accruent MC, Work Order Rapid Entry
Why does MC take so long to load (grey screen) sometimes
MC 2025
Accruent Bug or near bug Cookie question repeats in Help
Accruent MC bug image exists; Fixed for our customers.
Accruent MC UI bugs
Accuent MC Bug, Not all View buttons work
MC Upgrade - Part 1 Prerequisites (On-Prem Server)
MC Upgrade - Part 2 Execute Upgrade (On-Prem Server)
MC Upgrade - Part 3 Post-Upgrade Validation and Troubleshooting (On-Prem Server)
MC Upgrade (On-Prem Server)
MC Upgrade Collation error
Upgrade Prep Step 1: Requirements for MC 2025
Upgrade prep Step 2: MC 2025 getting ready
MC 2025, 2023, 2022 and 2021
Anti-Virus causing significantly slower performance
MC 2026
MC 2026 status and notes
Not fully tested in 2025 yet
Accruent MC Error Message, 500 Can't save image or files
How to Edit a Report Criteria in MC
MC Express Entra AD Identity Provider remembers user
MCe Automations vs MC PMs - Decision tree
MCe Automations vs MC PMs, Intro
Upgrade-Side by Side or 'in place'
User is set to MGR but all they have is Requester, R, access
Why aren't my PMs running, MC
Why aren't my PMs running, MC: on prem
Troubleshooting
Debugging Android using Chrome devtools with a Windows or Apple computer
Developer's Tools, Errors, How to find and report
HTML Error or Status codes
PMs not running - index
Select a Certificate: server set up wrong
Sync errors, Generic errors
Troubleshooting-LaborID Different from Username?
Troubleshooting-My List Of Users Different From Yours
Troubleshooting-Why do I have a bunch of white space on either side
Troubleshooting-Why do I not have the panel resize buttons
Troublshooting-I don't see more than one panel
Whitepaper Clearing App Cache and Database Files
Asset Parentage Tree
Browsers - Telling them apart
MCe Product Codes Product Names
SQL Administrator Tool
Support-Config Settings
System Wide
Barcode
1 barcode 4 purposes how it is done
Adding items using barcodes
Barcode Printing, with example report
Whitepaper: Barcode Printing, Long lasting
Whitepaper: Barcodes, the non-software details
Whitepaper: For users, successful reading
Whitepaper: Software/Native comparison
Common Features
Document Uploader
Getting colors correct
HTML WYSIWYG editor
Common UI
Connection Icons
Other Common UI Elements
Performance
Expected results-Slow and Flakey Internet
General Performance of MCe
Why is MCe so fast compared to other Internet solutions
Troubleshooting
Access to Camera denyed by OS
Clearing Browser Cache
Enable Browser JavaScript
Sync Messages
Things on my screen are too small or too large
Time Is Wrong
Troubleshooting
Troubleshooting Weird Bugs
Viewing and Changing data using the Database Viewer
Why Is My Feature Greyed Out
Accounts Into
Deleting things, off by default for your safety
Do I ever have to manually sync?
MCe Design choices and explanations
MCe Screen size and Accessibility optimizations
When is data updated
Which fields are required
Whitepapers
Stories and Other
Dealing with big numbers
True_Stories-Napa-Audto-Parts-2022
Thermal Cameras
Thermal Cameras - How to use
Thermal Cameras - Which should I use?
Thermal Cameras - Why should I care?
UI Design
Accessibility, languages, physical disabilities, and preferences
Radio buttons Checkboxes Dropdowns
UI design in MCe
Accuracy vs Precision
Backdoors, Easter eggs, errors, licensing
Customer Sponsored Features aka Accelerated Base Development CSF, ABD
Designing an app for appstore correctly
EAM vs CMMS
How do we store data, GIS first view
Internet and cell phone connectivity
Multi-Language design
Random doesn't appear randonm
Reference Data Rates
SaaS vs On Prem
shops purpose
Why doesn't MCe go 'full screen'?
Why is my iOS device so slow
WO (Work Orders)
Admin
Why is there an Admin and Technician module/mode/view
WO Approvals
Edit Page
Attachments Tab
Attachments Tab, Documents Sub-Tab
Attachments Tab, Images Sub-Tab
Attachments Tab, Signature Sub-Tab
Edit Page, General
Follow-up work orders
Status Change
Summary Tab
WO Relationship between assignments and labor costs
How To
Assigning Work orders
MCe timesheet
Remove set all tasks complete checkbox from the status close
Timesheet entry admin setup
Timesheet entry general use
Timesheet entry setup
WO Reissue
WO Self Assign
WO Technician Assign to others
Support
I completed my WO but it isn't completed
Sync Messages
Where are my WO's?
Work Flow
0100 Overview of the flow
Creating WO offline from Procedures
Home Page Calendar View
List
Multiple Users Same WO
Timers
Manuals Overview
Release Notes, Desktop App for MC
Release Notes, MCe
Time Sensitive
Getting to...
Setting up API keys
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