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ITIQPro Docs Maintenance Connection Everywhere (MCe) · EAM/CMMS manuals
Acruent MC, Error Message
Error! $Response not successful Received status code 401

We don't have a firm handle on what situation precipitates this error. It 'goes away on it's own' so it appears to be server based.

If you run into it in places other than that below, please let us know. If you find a way to clear it up 'immediately' instead of having to try again an hour later, let us know what you found.

We don't run into often circa 2026, and it was first reported by our staff testing and not often by customers. Do let us know at support@Maintenanceconnection.ca if you run into it so we can keep tabs on how common it is. It does not seem related to the big 2026 set of bugs caused by the Chromium deprecation in browsers, running in the Desktop App for MC does not 'fix' it.

Shows closeup of Error! $Response not successful: Received status code 401 Shows Error! $Response not succesful Received status code 401 in full context

What it should have looked like:

Shows what the part picker should have looked like